Refund & Returns Policy

We aim to ensure customer satisfaction with every purchase.

1. Returns Eligibility
Returns are only accepted under the following conditions:

• Product is defective or damaged upon arrival
• Incorrect item received

Requests must be made within 3 days of receiving the product.

2. Non-Returnable Items
Due to hygiene and safety reasons, all skincare products that have been opened or used are not eligible for return or refund.

3. Return Process
To request a return, please contact us at:
📞 +6019-542 7719

Provide your order details and clear evidence (photos/videos) of the issue.

4. Refunds
Once the return is approved and received, refunds will be processed within 7–14 working days via the original payment method.

5. Shipping Costs

• If the return is due to our error (wrong/damaged item), we will cover the shipping cost.
• Otherwise, return shipping costs will be borne by the customer.
  
  

6. Exchanges
We only replace items if they are defective or damaged.